Refund policy

Return & Refund Policy

Effective Date: 16 July 2026

At Haus of Labs Melb, customer satisfaction is important to us. Due to the nature of the products we supply, the following Return & Refund Policy applies.

Change of Mind

For health, safety and quality assurance reasons, we do not accept returns or provide refunds for change of mind once an order has been shipped.

Please ensure you have carefully reviewed your order before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is damaged during transit or you receive the incorrect product, please contact us within 48 hours of delivery.

To help us assess your claim, please provide:

Your order number
Photographs of the product and packaging
A description of the issue

If your claim is approved, we may, at our discretion:

Replace the product;
Provide a store credit; or
Issue a refund in accordance with Australian Consumer Law.

Lost Shipments

If your parcel is lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the parcel is confirmed as lost, we will determine an appropriate resolution based on the circumstances.

Products That Cannot Be Returned

For hygiene, safety and quality assurance reasons, we cannot accept returns for products that:

Have been opened or used;
Have been improperly stored after delivery;
Have been damaged due to misuse or mishandling; or
Are returned without prior authorization.

Return Process

If you believe you are entitled to a return or refund, please contact us before sending any products back.

Include:

Your full name
Order number
Description of the issue
Supporting photographs (if applicable)

Unauthorised returns may not be accepted.

Contact Us

For all return and refund enquiries, please contact:

Haus of Labs Melb

Email: hausoflabsmelb@hotmail.com

Phone: +61 426 243 350