Shipping Policy

At Haus of Labs, we aim to process and dispatch all orders as quickly and securely as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, processing times may be slightly longer.

Standard Shipping

Estimated delivery: 2–8 business days (depending on your location within Australia).
Tracking is provided for all standard shipping orders.
Delivery timeframes are estimates only and may vary due to Australia Post or courier delays.

Express Shipping

Estimated delivery: 1–3 business days after dispatch to most metropolitan areas.
Express shipping prioritises delivery but does not guarantee next-day arrival.
Tracking is included with every express shipment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

Shipping Delays

While we strive to deliver orders promptly, Haus of Labs is not responsible for delays caused by:

Australia Post or courier services
Severe weather events
Public holidays
Incorrect or incomplete shipping information provided at checkout
Other circumstances beyond our control

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at hausoflabsmelb@hotmail.com so we can assist you in resolving the issue.